CVE-2026-38444
osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
No public exploitation has been reported so far. No distribution fix is listed yet; apply vendor mitigations and monitor.
Recommended action: Track your distribution's security tracker and apply the fix as soon as it ships.
Severity metrics
CVSS 3.1 : 6.1 MEDIUM
Vector: AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Affected & fixed versions by distribution
Versions are the native distribution strings (backport-aware): RHEL/Debian/SUSE backport fixes, so compare with the distro version comparator (dpkg / rpm / vercmp), not the upstream version.
No affected package in the tracked watchlist yet (Debian, Ubuntu, Arch, SUSE, Red Hat...). Triage may still be pending.